Platemates

Privacy Policy

Last Updated: 4/7/2026

1. Introduction

Welcome to Platemates ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our website and through our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our platform, use our mobile application, or engage with our services (collectively, the "Platform").

2. Information We Collect

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or device ("Personal Information").

  • Personal Identifiers: Name, email address, phone number, and postal address.
  • Account Credentials: Usernames, passwords, and other security information for authentication (managed by our authentication provider).
  • Payment Information: Payment details are processed by our payment provider (e.g., Stripe). We do not store full card numbers on our servers.
  • Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
  • Location Data: Approximate or precise location when you choose to share it for nearby search or delivery tracking. You can disable location sharing in your device settings.
  • Identity Verification Data: For age‑restricted items (e.g., alcohol), verification status and date of birth may be collected via Stripe Identity. We do not store your raw ID images; these are securely processed and retained by Stripe for up to 3 years in accordance with their policy.
  • Communications Data: Message delivery records and metadata (e.g., SMS delivery status) for order updates and verification.
  • AI Interaction Data: Chat prompts and responses when you use AI features; we may review de‑identified transcripts to improve quality and safety.
  • Usage Data: Information about how you use our website, products, and services.
  • Cookies and Similar Technologies: Session cookies, preferences, and analytics to enable login, security, and performance.

3. How We Use Your Information

We use the collected information for various purposes, including:

  • To provide, operate, and maintain our Platform.
  • To improve, personalize, and expand our Platform.
  • To process your transactions and manage your orders.
  • To communicate with you, including for customer service, updates, and marketing purposes (you may opt out of non‑essential communications).
  • To find and prevent fraud.
  • To ensure the safety and security of our users, merchants, and drivers.
  • To operate AI‑powered features and improve their performance while applying safeguards to protect your privacy.

4. Sharing Your Information

We may share your information with:

  • Merchants: When you place an order, we share necessary details (like your order items and first name) with the restaurant or food truck to fulfill your request.
  • Service Providers: We use third‑party companies to facilitate our service (e.g., authentication via Clerk, payments via Stripe, messaging via Twilio, AI via model providers, delivery partners, hosting and storage providers).
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

5. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, secure your account, remember preferences, and analyze usage. You can control cookies through your browser settings; disabling certain cookies may affect site functionality.

6. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Platform is at your own risk.

7. Your Data Rights

Depending on your location, you may have certain rights regarding your personal information, such as the right to access, correct, delete, or restrict the use of your data. To exercise these rights, please contact us at support@platemates.com.

8. Communications & SMS

  • By providing your phone number, you consent to receive transactional texts (e.g., order updates and verification). Message and data rates may apply.
  • You can opt out of non‑essential texts at any time by replying STOP. We may still send service‑related or legally required messages.

9. Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Identity verification records may be retained by our verification provider for up to 3 years per their policy.

10. Children’s Privacy

Our Platform is not intended for individuals under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can delete it.

11. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: privacy@platemates.com
  • By visiting this page on our website: Contact Us